General

Campus Information

• Amazon Locker on Campus
• Queens University Mail Center - Frequently Asked Questions

Account Management

• ★ New Student Technology Guide and F.A.Q.
• ★ Register new device for Duo Security
• ★ How Do I Change My Password
• Creating your Enscape account after you are invited to register
• Cannot log into Course Evaluation
• What happens to my Queens account after I graduate?

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Connect to QU-WiFi

• Connecting To The Queens Network
• Connecting To QU-WiFi

Web browsers - clear the cache

• ★ How to clear your browser cache - All Browsers

Printing

• ★ Adding the Follow Me Printer: Papercut Mobility Print ( Windows )
• Follow-Me-Printer Installation
• Setting your Default Printer - Windows 10
• Removing Follow-Me-Printer: Mac OS
• Removing Follow-Me Printer: Windows 10 / 11
• Customizing Print Options on Windows Devices

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Canvas

• ★ Canvas Studio Guide
• ★ Canvas Support Guide
• ★ Respondus Lockdown Browser
• Auralia
• McGraw Hill Campus and Connect
• Pearson MyLab

Classroom Technology

• ★ RingCentral Cloud Recording
• ★ How to Configure Displays in Duplicated and Extended Modes
• Classroom Technology Quick Guide
• Audio/Visual Instructions For Gambrell Classrooms with PixiePlus

Computer Software Downloads & Purchases

• ★ RingCentral Installation
• ★ RingCentral Uninstall
• Apple Store Discounts
• DNA Master Configuration Setup and Updating
• How to Get Free Business, Technical, and CreativeTraining from Lynda.com
• Microsoft Office Pro Plus - Free For Queens Faculty, Staff, & Students

Remote Access

• Slate Links
• Remote in to a Windows Computer from a Mac

Network Access & IT Security

• ★ A guide to Queens VPN - Install, Connect and Troubleshoot
• ★ Proper (and Improper) Use of DUO 2 Factor Authentication
• ★ Traveling with Technology
• ★ Stolen Computer Procedure
• How to forget a wireless network (Windows and Mac)
• Duo Security FAQs

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Email, Calendaring & Collaboration

• ★ RingCentral - Scheduling an Online Class or Meeting
• ★ RingCentral Desk Phone Cheat Sheets
• ★ RingCentral Scheduler - Deploy Outlook Add-in
• Queens Sharepoint Quick Help Guide
• How to Open Another Mailbox
• Call Queue Support

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Computer Applications Support

• ★ Get started in RingCentral
• ★ How to add the Queens University RemoteApps ( Jenzabar, PowerFAIDS, etc )
• ★ RingCentral User Guides for Windows & Mac
• ★ Portfolium support
• ★ Windows/MAC Workstation Security Updates & Patching FAQ
• Enscape Renderer Error ( Revit & Sketchup )

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USS Internal Articles

USS Team Info

• Adding Printers with Admin by Request

Access & Permissions

• Accessing Admin by Request and Requesting Admin Access

Application Support

• Autodesk Student access on personal devices
• Revit Worksharing - Requesting a User to Relinquish Control of a Central Model for Editing

Printing

• ★ Adding Follow Me Printer Using Credential Manager ( Windows 11 and 10 )