How to clear your browser cache - All Browsers

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This article is intended to walk you through clearing the browser cache on all commonly used browsers.  

 

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Android

Chrome

Edge

Firefox

Internet Explorer

Safari for Mac

Mobile Safari for iOS (iPhone, iPod touch, iPad)

 

Always close down your browser after clearing your cache, before attempting to access the site again.

 

For Windows users - Closing the program window is sufficient.

For Apple users - You must Quit the program before re-opening. Right click on the icon in your dock and select quit, or if you're in the active program window you can press Command+Q to quit. 

 

Android

  1. Select Menu, then More.
  2. Select Settings.
  3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

 

Chrome

  1. Click the 3 dots in the upper right corner of the browser.
  2. Mouse over the More Tools option then click Clear Browsing Data...
  3. Choose The Beginning Of Time or lesser time frame in the "Clear the Following Items From" field.
  4. Select the items you want to clear. We recommend clearing at least the cookies and cached data when troubleshooting. 
  5. Click Clear Browsing Data

 

Edge

  1. Click the 3 dots in the upper right corner of the browser.
  2. Choose Settings.
  3. Under Clear Browsing Data click Choose What To Clear.
  4. Select the items you wish to clear. We recommend clearing at least the cookies and cached data when troubleshooting. 
  5. Click Clear.

 

Firefox

  1. Click the three line menu in the upper right corner of the browser.
  2. Click Preferences (Mac) or Options (PC).
  3. Click Privacy in the left menu bar.
  4. Click Clear Your Recent History.
  5. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  6. Click the down arrow next to "Details" to choose which elements of the history to clear.
  7. Select Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins
  8. Click Clear Now.

 

Internet Explorer

  1. Click Tools, and select Delete Browsing History... .
  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
  3. Click Delete.

 

Safari for Mac

  1. Click the Safari menu, then Clear History...
  2. In the Clear field choose All History
  3. Click Clear History.

 

Mobile Safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

  1. From the home screen, Select Settings > Safari.
  2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
  3. Confirm when prompted.

To clear history:

  1. From the home screen, tap Safari.
  2. At the bottom of the screen, tap the Bookmarks icon.
  3. In the lower left, tap Clear.
  4. Tap Clear History.
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