How to Open Another Mailbox


These are instructions for opening another mailbox you have been granted access to:

  1. Go to in your browser.
  2. Sign in with your Queens email address and password.
  3. Click on the person icon in the top right-hand corner (this will be your picture if you have uploaded one).
  4. From the drop-down menu, choose 'Open Another Mailbox.'

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  5. Enter in the name of the mailbox you wish to open.


    If you have issues with the online Outlook not populating the mailbox for you, then try the additional instructions below.

    If you are using Microsoft Outlook 365 you can also do this from the application itself if needed.

Select File from the left top menu. Then select "Open & Export" from the left drop down menu. And under the Open menu select "Other User's Folder"


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When the box for the name opens click on "Name"


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You will then be able to search for the name of the inbox you have been granted access to and add it to the Outlook Client manually. 


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