RingCentral User Guides for Windows & Mac

Follow

Installation and Setup

Sign into the App

Voice and Video with Individuals

Call Queens Associates and Personal Contacts

Dial a Phone Number

Conference Calls, Collaboration, and Video Meetings

Schedule a Meeting from Microsoft Outlook

Join a Scheduled Meeting from Microsoft Outlook

Meeting Tips and Tricks

Messaging

Send an Instant Message

Send a Text Message

Fax

Send a Fax 

 

Sign into the App

All required apps have been preinstalled on your device by IT Services.

Double click on the RingCentral icon on your desktop, as shown below.

mceclip0.png 

Enter your @Queens.edu email address and then tap Next.

Enter your password and then click Sign In.

                             Click to return to the Table of Contents

 

Call Queens Associates and Personal Contacts

 

Click on Contact.

Screen_Shot_2019-11-11_at_11.06.12_AM.png

From here you can scroll through or Search your contacts. Left click on the contact you wish to call.

mceclip1.png     

Clicking on the contact’s name will open the collaboration screen.

mceclip2.png     

Clicking on the  icon will connect you via audio only. Note: Screen sharing is not available during an audio only call.

mceclip3.png

                                                     Click to return to the Table of Contents

Dial a Phone Number

Click on CALL.

Screen_Shot_2019-11-11_at_11.05.42_AM.png

If prompted to Register Address for Emergency Calls, click Confirm.

Note: It’s recommended that calls to 911 be placed from your desk or cellular phone.

mceclip4.png

Left click on Type a name…. enter the 10-digit phone number and then tap the call button (green circle.) 

mceclip5.png

                             Click to return to the Table of Contents

 

Schedule a Meeting from Microsoft Outlook

 

Launch Microsoft Outlook on your local PC, click on Calendar, and then click on Schedule a Meeting

mceclip6.png

Select your desired meeting options, and then click Continue.

Recommendations:

Video (when joining a meeting:) Off. Video can be enabled after joining the meeting.

Audio Options: Telephone and Internet Audio

Require a meeting password: None, unless you require a secure meeting.

mceclip7.png

Enter the internal and/or external recipients, change the day and time as required, and then click Send.

 mceclip8.png

Check your calendar to confirm your meeting has been successfully scheduled.

mceclip9.png

                                                                                                Click to return to the Table of Contents

 

Join a Scheduled Meeting from Microsoft Outlook

Launch Microsoft Outlook on your local PC and then click on Calendar.

Locate the meeting you’d like to attend and open it.

mceclip9.png

Click on the Join from PC, Mac… link to join the meeting using the full collaborative experience. Note: Using the link to join is the preferred method. Your camera is off by default.

mceclip10.png

If you have a headset, click Join with Computer Audio. Otherwise, dial-in by phone.

mceclip11.png

 

                                                                                                Click to return to the Table of Contents

Meeting Tips and Tricks

Once you’ve joined the meeting, you’ll see the control bar shown below.

mceclip12.png

Click Start Video to turn on your video camera. Note: Joining via video (camera icon) is the preferred method. Your camera is off by default.

Click Invite to invite additional participants.

Click Manage Participants for options to mute or unmute participants.

Click Chat to message participants. Select Everyone or an individual participant, enter a message, and then press enter to send.

Click Sharing to reveal the sharing options. Note: Sharing your screen allows all meeting participants to see your screen until you stop sharing.

Choose the screen or app you want to display to the meeting participants and then click Share

mceclip13.png

When you’re ready to leave the meeting, click End Meeting. Note: If you’re the host of the meeting, clicking End Meeting for All removes all participants.

 

                                                                                                Click to return to the Table of Contents

 

Send an Instant Message

Click on Message.

IMG_7427E4C9AFB6-1.jpeg

Under Direct messages, click on an existing chat or click the + to message a new recipient.

mceclip14.pngor IMG_537849C8DD68-1.jpeg

Begin entering the name or email address of the person you want to message. The app will first attempt to match the info to your contacts. If the recipient isn’t a contact, continue entering their email address.

When done, click Continue. Note: If the recipient is external, they’ll receive an invite to join the conversation.

mceclip15.png

Enter your message, attach a File or Photo, and then press enter to send. Note: Not all recipients will support sending and receiving files and photos.

mceclip16.png

                 Click to return to the Table of Contents

 

 Send a Text Message

 Click the + sign in the upper right hand corner of your screen and then click New Text

mceclip17.png

Begin entering the 10-digit phone number you want to text. The app will first attempt to match the number to your contacts. If the recipient isn’t a contact, continue entering their number. When done, click Continue.  

Enter your message, attach a File or Photo, and then press enter to send. Note: Not all recipients will support sending and receiving files and photos.

mceclip18.png

                                                                                                Click to return to the Table of Contents

 

 

Send a Fax

Left click on CALL.

Screen_Shot_2019-11-11_at_11.05.42_AM.png

Click on Fax and then Compose Fax.   

Screen_Shot_2019-11-11_at_11.15.06_AM.png

Begin entering the 10-digit phone number you want to text. The app will first attempt to match the number to your contacts. If the recipient isn’t a contact, continue entering their number.

Enter Queens University of Charlotte for Company name.

Enter Cover page notes, if required.

Drag and drop all required attachments, and then click Send.  

mceclip20.png

If successful, you’ll see a Fax Successful message and also receive a Fax Results message via email.

mceclip21.png

                                                                                                Click to return to the Table of Contents

Have more questions? Submit a request

Comments

Powered by Zendesk