General

Web browsers - clear the cache

• Clear the browser cache - Internet Explorer 10 & 11
• Clear the browser cache - Safari
• Clear the web browser cache - Firefox
• Clear the web browser cache - Google Chrome

Campus Information

• Ad Astra Event and Room Requests
• Voicemail Instructions for Faculty/Staff
• Queens University Mail Center - Frequently Asked Questions

Connect to QU-WiFi

• QU-WiFI Wireless Setup for Chromebook
• How to Change Your Default Wireless Network
• How to Forget or Delete WiFi Connections
• QU-WiFi Wireless Setup for Mac OS X
• QU-WiFi Wireless Setup for Windows 10
• QU-WiFi Wireless Setup for Win 8

See all 10 articles

Printing

• ★ Follow-Me-Print Install Students: Mac OS
• ★ How to install the Follow Me Printer
• Removing Follow-Me-Printer: Mac OS
• Removing Follow-Me Printer: Windows 7, 8, 10
• Customizing Print Options on Windows Devices
• Customizing Print Options on Mac Devices

See all 16 articles

Account Management

• New Password Website 2019 - Registration
• How do I clear my credentials from Windows after changing my password?
• How Do I Request an Account for a Non-Queens Employee?
• When Are Student Accounts Created?
• How Do I Change My Password
• Why haven't I received my Queen's username and password?

Classroom Technology

• ★ Classroom Equipment Connection Instructions
• HESI Testing on Apple/MAC
• Audio/Visual System Instructions for Ketner Auditorium
• Computer 2 input is not working on a classroom projector
• Using Skype for Business for Lecture Capture
• How to Record Classroom Lecture Using Kaltura

MyCourses

• ★ Add/Drop courses checkbox not showing in mycourse registration
• How do I change my name in MyCourses?
• MyCourses - Technical Requirements
• MyCourses - How to Submit an Assignment
• Managing A MyCourses Course
• How Do I Migrate Courses From Moodle Into MyCourses?

See all 7 articles

Computer Software Downloads & Purchases

• Apple Store Discounts
• How to Install Vmware Horizon Client - Windows
• How to activate an already installed copy of IBM SPSS
• DNA Master Configuration Setup and Updating
• How To Install The Jenzabar EX Client
• How to Install SPSS 25

See all 9 articles

Remote Access

• Error When Logging into VDI "Your Session has Expired"
• How to Access a Virtual Desktop
• Create New VPN Connection to Queens (Windows)
• How to Install & Launch the Fortinet VPN Client (Mac)
• How to Install & Launch the Fortinet VPN Client (Windows)
• How to Connect to VPN using FortiClient

See all 7 articles

Gaming

• XBox 360 Warning about "Moderate" or "Strict" NAT Type

Network Access & IT Security

• ★ Traveling with Technology
• ★ Stolen Computer Procedure
• ★ How to connect a gaming or streaming device to Queens Wi-Fi
• Mapping to a J-Drive (Mac)
• How to Map a Shared Drive (Windows)
• Avast Business Antivirus

See all 13 articles

Email, Calendaring & Collaboration

• ★ How to Use the Email Clutter Feature
• ★ Why Outlook 2016 for MAC Email stopped syncing?
• ★ How to turn off Clutter from Office 365
• Call Queue Support
• RingCentral - Cheat Sheet for Phone System
• RingCentral Meetings - Deploy Outlook Add-in

See all 25 articles

Computer Applications Support

• ★ Portfolium support
• ★ Windows/MAC Workstation Security Updates & Patching FAQ
• RingCentral User Guides for Windows & Mac
• How to change what closing the lid does
• Task Activation is spurious
• How to digitally sign a document

See all 21 articles

Mapworks

• Sync Mapworks Appointments to Queens Calendar