General
Campus Information
Account Management
- ★ Register new device for Duo Security
- ★ How Do I Change My Password
- What happens to my Queens account after I graduate?
- Why haven't I received my Queen's username and password?
- How Do I Request an Account for a Non-Queens Employee?
- How do I clear my credentials from Windows after changing my password?
Connect to QU-WiFi
- Reset Network Settings
- How to Forget a Wireless Network (Mac)
- QU-WiFI Wireless Setup for Chromebook
- How to Change Your Default Wireless Network
- How to Forget or Delete WiFi Connections
- QU-WiFi Wireless Setup for Mac OS X
Web browsers - clear the cache
Printing
- ★ Follow-Me-Print Install Students: Mac OS
- ★ How to install the Follow Me Printer
- Setting your Default Printer - Windows 10
- Removing Follow-Me-Printer: Mac OS
- Removing Follow-Me Printer: Windows 7, 8, 10
- Customizing Print Options on Windows Devices
Canvas
Classroom Technology
- ★ Multiaccess Classroom Quick Start Guide
- ★ RingCentral Cloud Recording
- ★ How to Configure Displays in Duplicated and Extended Modes
- ★ Owl Pro & Classroom Technology
- ★ Classroom Equipment Connection Instructions
- List of rooms with Owl installed
Computer Software Downloads & Purchases
- Installing Creative Cloud Apps
- Apple Store Discounts
- How to Install Vmware Horizon Client - Windows
- How to activate an already installed copy of IBM SPSS
- DNA Master Configuration Setup and Updating
- How to Install SPSS 25
Remote Access
- How to install Forticlient VPN v6.4
- Slate Links
- Preparing to Work Remotely
- Remotely Accessing a Queens Computer
- Error When Logging into VDI "Your Session has Expired"
- How to Access a Virtual Desktop
Gaming
Network Access & IT Security
- ★ Traveling with Technology
- ★ Stolen Computer Procedure
- ★ How to connect a gaming or streaming device to Queens Wi-Fi
- ★ How to Map a Network Drive in Windows
- Duo Security FAQs
- Mapping to a J-Drive (Mac)
Email, Calendaring & Collaboration
- ★ Webinar Requests
- ★ RingCentral - Hosting an Online Class or Meeting
- ★ RingCentral - Scheduling an Online Class or Meeting
- ★ RingCentral Desk Phone Cheat Sheets
- ★ RingCentral Meetings - Deploy Outlook Add-in
- Import an Email Backup File (.pst) into Outlook
Computer Applications Support
- ★ Ring Central (Audio-only) Conference Call
- ★ RingCentral User Guides for Windows & Mac
- ★ Portfolium support
- ★ Windows/MAC Workstation Security Updates & Patching FAQ
- Microsoft Office Repair
- Sync a SharePoint Shared Library