General
Campus Information
Account Management
- ★ New Student Technology Guide and F.A.Q.
- ★ Register new device for Duo Security
- ★ How Do I Change My Password
- Cannot log into Course Evaluation
- What happens to my Queens account after I graduate?
- Why haven't I received my Queen's username and password?
Connect to QU-WiFi
- Reset Network Settings
- How to Forget a Wireless Network (Mac)
- How to Change Your Default Wireless Network
- QU-WiFi Wireless Setup for Mac OS X
- QU-WiFi Wireless Setup for Windows 10
- QU-WiFi Wireless Setup for Win 8
Web browsers - clear the cache
Printing
- ★ Follow-Me-Print Install Students: Mac OS
- ★ How to install the Follow Me Printer
- Setting your Default Printer - Windows 10
- Removing Follow-Me-Printer: Mac OS
- Removing Follow-Me Printer: Windows 7, 8, 10
- Customizing Print Options on Windows Devices
Canvas
Classroom Technology
- ★ Multiaccess Classroom Quick Start Guide
- ★ RingCentral Cloud Recording
- ★ How to Configure Displays in Duplicated and Extended Modes
- ★ Owl Pro & Classroom Technology
- ★ Classroom Equipment Connection Instructions
- List of rooms with Owl installed
Computer Software Downloads & Purchases
- ★ RingCentral Installation
- ★ RingCentral Meetings Uninstall
- Apple Store Discounts
- How to Install Vmware Horizon Client - Windows
- How to activate an already installed copy of IBM SPSS
- DNA Master Configuration Setup and Updating
Remote Access
- Slate Links
- Preparing to Work Remotely
- Error When Logging into VDI "Your Session has Expired"
- How to Access a Virtual Desktop
- Create New VPN Connection to Queens (Windows and Mac)
- How to install Forticlient VPN v6.0 - Apple MacOS 10.12 and higher
Gaming
Network Access & IT Security
- ★ Proper (and Improper) Use of DUO 2 Factor Authentication
- ★ Traveling with Technology
- ★ Stolen Computer Procedure
- ★ How to connect a gaming or streaming device to Queens Wi-Fi
- ★ How to Map a Network Drive in Windows
- How to forget a wireless network (Windows and Mac)
Email, Calendaring & Collaboration
- ★ Webinar/Large Meeting Requests
- ★ RingCentral - Hosting an Online Class or Meeting
- ★ RingCentral - Scheduling an Online Class or Meeting
- ★ RingCentral Desk Phone Cheat Sheets
- ★ RingCentral Meetings - Deploy Outlook Add-in
- iPhone Giving 'Password incorrect' Error after Email Authentication Upgrade
Computer Applications Support
- ★ RingCentral User Guides for Windows & Mac
- ★ Portfolium support
- ★ Windows/MAC Workstation Security Updates & Patching FAQ
- How to add the Queens University RemoteApps ( Jenzabar, PowerFAIDS, etc )
- Crowdstrike Mac Install instructions for Faculty and Staff
- Editing disabled in Office 365 programs on Mac