General

Campus Information

• Ad Astra Event and Room Requests
• Queens University Mail Center - Frequently Asked Questions

Account Management

• New Password Website 2019 - Registration
• Why haven't I received my Queen's username and password?
• How Do I Request an Account for a Non-Queens Employee?
• How do I clear my credentials from Windows after changing my password?
• When Are Student Accounts Created?
• How Do I Change My Password

Connect to QU-WiFi

• Reset Network Settings
• How to Forget a Wireless Network (Mac)
• QU-WiFI Wireless Setup for Chromebook
• How to Change Your Default Wireless Network
• How to Forget or Delete WiFi Connections
• QU-WiFi Wireless Setup for Mac OS X

See all 12 articles

Web browsers - clear the cache

• Clear the browser cache - Internet Explorer 10 & 11
• Clear the browser cache - Microsoft Edge
• Clear the browser cache - Safari
• Clear the web browser cache - Firefox
• Clear the web browser cache - Google Chrome

Printing

• ★ Follow-Me-Print Install Students: Mac OS
• ★ How to install the Follow Me Printer
• Setting your Default Printer - Windows 10
• Removing Follow-Me-Printer: Mac OS
• Removing Follow-Me Printer: Windows 7, 8, 10
• Customizing Print Options on Windows Devices

See all 17 articles

Classroom Technology

• ★ Classroom Equipment Connection Instructions
• Opening Presentations or Documents from an External Flash Drive or Hard Drive on a Classroom Computer
• Classroom Technology Quick Guide
• Audio/Visual Instructions For Gambrell Classrooms with PixiePlus
• HESI Testing on Apple/MAC
• Audio/Visual System Instructions for Ketner Auditorium

See all 9 articles

MyCourses

• ★ Add/Drop courses checkbox not showing in mycourse registration
• How do I change my name in MyCourses?
• MyCourses - Technical Requirements
• MyCourses - How to Submit an Assignment
• Managing A MyCourses Course
• How Do I Migrate Courses From Moodle Into MyCourses?

See all 7 articles

Computer Software Downloads & Purchases

• Adobe Creative Cloud for Students (Limited Time)
• Apple Store Discounts
• How to Install Vmware Horizon Client - Windows
• How to activate an already installed copy of IBM SPSS
• DNA Master Configuration Setup and Updating
• How To Install The Jenzabar EX Client

See all 10 articles

Remote Access

• Slate Links
• Preparing to Work Remotely
• Remotely Accessing a Queens Computer
• Error When Logging into VDI "Your Session has Expired"
• How to Access a Virtual Desktop
• Create New VPN Connection to Queens (Windows)

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Gaming

• XBox 360 Warning about "Moderate" or "Strict" NAT Type

Network Access & IT Security

• ★ Traveling with Technology
• ★ Stolen Computer Procedure
• ★ How to connect a gaming or streaming device to Queens Wi-Fi
• ★ How to Map a Network Drive in Windows
• Mapping to a J-Drive (Mac)
• How to Map a Shared Drive (Windows)

See all 13 articles

Email, Calendaring & Collaboration

• ★ RingCentral - Hosting an Online Class or Meeting
• ★ RingCentral - Scheduling an Online Class or Meeting
• ★ RingCentral Desk Phone Cheat Sheets
• ★ RingCentral Meetings - Deploy Outlook Add-in
• ★ Why Outlook 2016 for MAC Email stopped syncing?
• Call Queue Support

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Computer Applications Support

• ★ Ring Central (Audio-only) Conference Call
• ★ RingCentral User Guides for Windows & Mac
• ★ Portfolium support
• ★ Windows/MAC Workstation Security Updates & Patching FAQ
• YouTube - Creating Account & Uploading Videos
• Software Access List for Students & Faculty

See all 25 articles