General
Campus Information
Account Management
- What happens to my Queens account after I graduate?
- New Password Website 2019 - Registration
- Why haven't I received my Queen's username and password?
- How Do I Request an Account for a Non-Queens Employee?
- How do I clear my credentials from Windows after changing my password?
- When Are Student Accounts Created?
Connect to QU-WiFi
- Reset Network Settings
- How to Forget a Wireless Network (Mac)
- QU-WiFI Wireless Setup for Chromebook
- How to Change Your Default Wireless Network
- How to Forget or Delete WiFi Connections
- QU-WiFi Wireless Setup for Mac OS X
Web browsers - clear the cache
Printing
- ★ Follow-Me-Print Install Students: Mac OS
- ★ How to install the Follow Me Printer
- Setting your Default Printer - Windows 10
- Removing Follow-Me-Printer: Mac OS
- Removing Follow-Me Printer: Windows 7, 8, 10
- Customizing Print Options on Windows Devices
Canvas
MyCourses
- ★ Add/Drop courses checkbox not showing in mycourse registration
- How do I change my name in MyCourses?
- MyCourses - Technical Requirements
- MyCourses - How to Submit an Assignment
- Managing A MyCourses Course
- How Do I Migrate Courses From Moodle Into MyCourses?
Classroom Technology
- ★ Classroom Equipment Connection Instructions
- Opening Presentations or Documents from an External Flash Drive or Hard Drive on a Classroom Computer
- Classroom Technology Quick Guide
- Audio/Visual Instructions For Gambrell Classrooms with PixiePlus
- HESI Testing on Apple/MAC
- Audio/Visual System Instructions for Ketner Auditorium
Computer Software Downloads & Purchases
- Adobe Creative Cloud for Students (Limited Time)
- Apple Store Discounts
- How to Install Vmware Horizon Client - Windows
- How to activate an already installed copy of IBM SPSS
- DNA Master Configuration Setup and Updating
- How To Install The Jenzabar EX Client
Remote Access
- Slate Links
- Preparing to Work Remotely
- Remotely Accessing a Queens Computer
- Error When Logging into VDI "Your Session has Expired"
- How to Access a Virtual Desktop
- Create New VPN Connection to Queens (Windows)
Gaming
Network Access & IT Security
- ★ Traveling with Technology
- ★ Stolen Computer Procedure
- ★ How to connect a gaming or streaming device to Queens Wi-Fi
- ★ How to Map a Network Drive in Windows
- Mapping to a J-Drive (Mac)
- How to Map a Shared Drive (Windows)
Email, Calendaring & Collaboration
- ★ RingCentral - Hosting an Online Class or Meeting
- ★ RingCentral - Scheduling an Online Class or Meeting
- ★ RingCentral Desk Phone Cheat Sheets
- ★ RingCentral Meetings - Deploy Outlook Add-in
- ★ Why Outlook 2016 for MAC Email stopped syncing?
- Call Queue Support
Computer Applications Support
- ★ Ring Central (Audio-only) Conference Call
- ★ RingCentral User Guides for Windows & Mac
- ★ Portfolium support
- ★ Windows/MAC Workstation Security Updates & Patching FAQ
- YouTube - Creating Account & Uploading Videos
- Software Access List for Students & Faculty