General

Campus Information

• How to Enter a Maintenance or Facilities Request

Connect to QU-WiFi

• How to Forget or Delete WiFi Connections
• QU-WiFi Wireless Setup for Mac OS X
• QU-WiFi Wireless Setup for Windows 10
• QU-WiFi Wireless Setup for Win 8
• QU-WiFi Wireless Setup for Windows 7
• QU-WiFi Wireless Setup for Windows Vista

See all 9 articles

Printing

• ★ How to install the follow me printer
• Follow-Me-Printer pauses and does not print on Mac computers
• What is follow me printing?
• Follow me printer locations
• Hold for authentication error message
• Commonly asked Printing Questions

Account Management

• How do I clear my credentials from Windows after changing my password?
• How Do I Request an Account for a Non-Queens Employee?
• When Are Student Accounts Created?
• How Do I Change My Password
• Why haven't I received my Queen's username and password?

Classroom Technology

• ★ Classroom Equipment Connection Instructions
• Projector Instructions for Ketner Auditorium
• Computer 2 input is not working on a classroom projector
• Queens Windows 7 Computer Labs and Applications
• Using Skype for Business for Lecture Capture
• How to Record Classroom Lecture Using Kaltura

MyCourses

• ★ Add/Drop courses checkbox not showing in mycourse registration
• MyCourses - Technical Requirements
• MyCourses - How to Submit an Assignment
• Managing A MyCourses Course
• How Do I Migrate Courses From Moodle Into MyCourses?
• Why Isn't My Class Visible in MyCourses?

Computer Software Downloads & Purchases

• DNA Master Configuration Setup and Updating
• How To Install The Jenzabar EX Client
• How to Install SPSS 25
• How to Get Free Business, Technical, and CreativeTraining from Lynda.com
• How Do I Install Skype For Business?
• Microsoft Office Pro Plus - Free For Queens Faculty, Staff, & Students

Remote Access

• How to Install & Launch the Fortinet VPN Client (Mac)
• How to Install & Launch the Fortinet VPN Client (Windows)
• How to connect to Queens VPN using Cisco Anyconnect Client
• Remote in to a Windows Computer from a Mac
• Connecting to VPN

Gaming

• XBox 360 Warning about "Moderate" or "Strict" NAT Type

Network Access & IT Security

• ★ Stolen Computer Procedure
• ★ How to connect a gaming or streaming device to Queens Wi-Fi
• Avast Business Antivirus
• What are the Queens Wireless Networks and Which should I Connect to?
• Connecting to QU-Guest WiFi Network
• How To Map A Network Drive in Mac OS X

See all 10 articles

Email, Calendaring & Collaboration

• ★ How to Use the Email Clutter Feature
• ★ Why Outlook 2016 for MAC Email stopped syncing?
• ★ How to turn off Clutter from Office 365
• Printing Sharepoint Calendars from My.Queens.Edu
• Setup a Delegate to Manage My Calendar and Email (Mac)
• How to Create or Update your Signature in Outlook Web App

See all 19 articles

Computer Applications Support

• ★ Windows/MAC Workstation Security Updates & Patching FAQ
• How to reset your web browser
• How to digitally sign a document
• How to Resolve Queens QNews Submission Problems
• Turning ON/OFF Internet Explorer Smart Screen Filter
• How to Clear Internet Browser History

See all 20 articles

Mapworks

• Sync Mapworks Appointments to Queens Calendar