A guide to Queens VPN - Install, Connect and Troubleshoot

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This is an all-in-one guide for installing, connecting and troubleshooting the Queens VPN.

VPN access is only authorized for Queens Issued Faculty and Staff computers.

 

Please select from the toggles below to expand the section for more information

VPN Install for Windows/PC

Step 1

Download FortiClient VPN client for Windows.


Step 2

Locate the file after you have downloaded it from the link above and double click to launch.


Step 3

Accept the “License Agreement” and click Next.


Step 4

Then click Install.


Step 5

After the installation is complete you will see the “Finish screen” click on Finish.

 

VPN Install for Apple MacOS

 

Step 1

Download the FortiClient VPN installer for Apple - Apple Forticlient VPN Installer


Step 2

Run the Installer from the downloaded location by double clicking on it


Step 3

Click on the updater file and allow a few moments for FortiClient to download Screen_Shot_2020-08-25_at_11.15.44_AM.png


Step 4

Once it has finished downloading, another window will open. Click Install and accept the following Licensing and Term Agreement questions to continue with the Install.

  • You will prompted to Enter your credentials, use the credentials you use to login to your Mac
  • Screen_Shot_2018-03-21_at_3.26.50_PM.jpg
  • Click Close
  •  
  • Click Move to Trash

 

Connecting to Queens VPN

STEP 1 

Launch the Forticlient app from your list of apps. Upon first opening, accept any acknowledgement boxes until you reach a screen that shows 'Configure VPN'

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STEP 2

Configure the VPN client using the settings below and hit Save.

VPN Type: SSL-VPN
Connection Name: Queens_VPN
Remote Gateway: 152.36.1.9
Port: 443
Client Certificate: None

IMPORTANT: ENSURE THAT "CUSTOMIZE PORT" IS SELECTED.

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STEP 3

  • Click the lock in the upper right-hand corner to unlock the settings menu. 
  • Click the Settings Gear icon to the left of the Lock and check the box next to 'Preferred DTLS tunnel'
  • Click the 'Home' button to get back to the login screen:

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You should now be able to connect to VPN using your Queens credentials. 

 

IMPORTANT:  The VPN login progress will stop at 40% waiting for you to accept a security certificate pop up and to check your Duo Security App to approve the login attempt. Sometimes the security message will appear behind other windows.

  • FortiClient_4.JPG

Additionally, Forticlient will not notify you to check your Duo security app to approve the log in, it will simply pause the progress bar until that is accepted or it times out. If it times out during this part, you will receive a invalid login error. 

Troubleshooting

Common problems and how to troubleshoot.

Invalid Credentials Error.

Double check that you accepted the security certification message and approved your Duo security login in the app.

If you are not getting either of those prompts. We recommend a password reset, You can do this yourself by visiting mypassword.queens.edu

Once you've reset your password, try logging into the VPN once more.

VPN disconnections

Sometimes disconnections happen and it's always inconviencing to have to log back in repeatedly. Unfortunately our troubleshooting is limited with this issue. There are many parts to the internet out of our control that are between the Queens network and your remote location.

You can try the following to help with disconnections

Reset your internet connection.

Restart your computer. 

If you are on a hotspot, try restarting the hotspot device

My drives are not showing/reconnecting.

If you know your Drive path, please CLICK HERE for instructions on how to manually reconnect your network drives.

If you don't know your drive path, your supervisor may have the same drive and you can get the path from them or you can contact the IT Help Desk.

Troubleshooting

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