Canvas Support Guide

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Canvas Support Guide

Audience: Students

Canvas is a web-based learning management system, or LMS. It is used by learning institutions, educators, and students to access and manage online course learning materials and communicate about skill development and learning achievement. 


Minimum Technical Requirements

For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades. 

 

Supported Browsers

Canvas supports the current and first previous major releases of the following browsers:

  • Chrome 94 and 95
  • Firefox 93 and 94 (Extended Releases are not supported*)
  • Edge 94 and 95
  • Respondus Lockdown Browser (supporting the latest system requirements)
  • Safari 14 and 15 (Macintosh only)

You can verify that the browser you are currently using is up to date by using the browser checker tool.

 

Additional Minimum Technical Requirement Information

 

Canvas Help

Canvas provides ‘24/7 Tier One’ support to ALL users (including students). Users can contact Canvas in-house support 24/7/365 through online ticket submission, chat or phone. Support is ‘unlimited’, meaning that Queens is not charged on a per-ticket or per-incident basis.

For any questions or problems within the Canvas system. All users should contact Canvas support first. 

Canvas Support can be contacted in a number of ways, most are accessed by clicking on the 'Help' button in the main menu ribbon.

You can also contact the Canvas Support Line 24/7 by calling 855-286-2066

If you are unable to log into Canvas or receive any account errors, please reach out to the Queens ITS Help Desk.

 

Acceptable Use Policy

Instructure provides a clear acceptable use policy which governs all activity within the Canvas learning management system. Users who choose to participate in Canvas are encouraged to read the Acceptable Use Policy

 

Accessibility Statement

Instructure is committed to ensuring its products are inclusive and meet the diverse accessibility needs of our users. Canvas LMS strives for WCAG 2.1 Level A/AA and Section 508 conformance. Regular testing (both internal and by a third party) is conducted to identify conformance issues, with processes in place for timely remediation of accessibility issues that are identified. Canvas is a complex and broad system. The statements below are accurate as of the date indicated.

Canvas has been evaluated by Instructure and WebAIM according to WCAG 2.1 standards. Testing is regularly conducted using automated tools, assistive technology (such as screen readers, keyboard testing, etc.), and coding best practices. Third party accessibility evaluation occurs regularly with internal audits conducted with each release. Mechanisms are in place for logging and fixing accessibility defects.

Further Accessibility Information

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