RingCentral is our software of choice for Video, Voice, Messaging and more. This is the main video conferencing software used for ALL courses, campus updates, meetings, etc.
It is strongly recommended that all Queens faculty, staff and students have this application downloaded for the best user experience.
Get Started!
For Prospective Students and Guests
If you've been sent a RingCentral Meeting Invite, there will be a meeting link for you to select like the example below.
When you select the link, your computer should open a browser page directed to RingCentrals website to get you connected. You may be required to download a piece of the RingCentral software at this time, your browser will notify you. Be sure to follow the steps that the page displays for your device.
When you are ready, select 'Launch Meeting"
After a few moments of connecting, you will be prompted to put in a Display Name before finally joining the meeting. Please put in your First and Last Name and select join.
***If the host has a waiting room, the host will be notified that you are waiting to be let into the meeting. Once the host allows you in, the screen will then display the meeting window automatically***
Once you are in the meeting, you can adjust your Audio and Video options with the buttons at the bottom of the meeting window.
Selecting the ^ icon next to the Microphone and Video icons will give you options to choose for your input and output devices. RingCentral will default to any built in speakers and microphones for these settings until changed. If you have any devices such as external speakers, microphone, Airpods/Bluetooth headset, you may need to manually adjust those to the preferred device in this menu. Furthermore you can test your devices at any time by selecting the 'Test Speaker & Microphone' option.
For New/Current Students
NEW Student RingCentral accounts are created a few days before courses begin. This information will be sent to your Queens email. Please DO NOT create an account on your own. If you have not received a RingCentral account by the time your first courses become viewable, please contact the IT Help Desk.
When you receive your RingCentral welcome email, it will contain information on how to download and install the application. The application can also be downloaded from here - RingCentral Application Downloads
***If you are downloading from the website, you only need the RingCentral App. The other tools listed are not needed ***
Once you have installed RingCentral, launch it and log in using the 'Single Sign On' Option. Use your FULL email address including the @queens.edu portion.
Select Submit and continue signing in. Please be aware that you may be directed to log into your Duo Security account at this point to verify your identity.
Once you've completed the log in process you should reach the main RingCentral app display.
You will have successfully signed in with your Queens account if you see Queens University of Charlotte labeled across the top of the app.
Your main tools are listed on the left menu
Selecting the Video icon will give you your joining options. You can join any meeting that you have the meeting ID or Link for.
If you select any external Ringcentral meeting link, such as a link from your Canvas Course or email, the program should auto launch from this point and attempt to connect you. You may be prompted by your computers security settings to allow this action, be sure to double check for any messaging if the meeting does not begin to auto join after selecting a meeting link.
For Faculty and Staff
On your first day you should receive a Ringcentral welcome email, it will contain information on how to get logged in and download RingCentral. (If you are issued a Queens computer, RingCentral will be pre-installed)
The application can also be downloaded from here - RingCentral Application Downloads -
***If you are downloading from the website, you only need the RingCentral App. The other tools listed are not needed ***
When you are first using RingCentral, log in using the 'Single Sign On' Option. Use your FULL email address including the @queens.edu portion and your Queens password to login.
Select Submit and continue signing in. Please be aware that you may be directed to log into your Duo Security account at this point to verify your identity.
Once you've completed the log in process you should reach the main RingCentral app display.
You will have successfully signed in with your Queens account if you see Queens University of Charlotte labeled across the top of the app.
Your main tools are listed on the left menu
Selecting the Video icon will give you your joining options. You can join any meeting that you have the meeting ID or Link for.
If you select any external Ringcentral meeting link, such as a link from your Canvas Course or email, the program should auto launch from this point and attempt to connect you. You may be prompted by your computers security settings to allow this action, be sure to double check for any messaging if the meeting does not begin to auto join after selecting a meeting link.
Syncing Outlook to RingCentral
To connect your RingCentral app to your Outlook calendar. Open the settings menu from the bottom left menu on the app, then select 'Contacts and Calendars' and then select 'Sign in with Microsoft'
You may be prompted to log into your Queens email at this time. If so, Log in and you will then see additional options appear. Be sure to select only 'Calendar' and 'Personal Contacts', Global Address List does not work for our environment and will result in errors.
If you have more than one calendar to sync, this option will become available after you press the connect button and your accounts have been linked. The option will appear as 'Manage Calendars', selecting it will bring up a list of calendars you have access to sync. Be sure to save any changes.
Syncing can take a few minutes before any calendar events show up.
Faculty wanting more detailed information and tutorials on using RingCentral features in the classroom and on Canvas, please visit the CAFE page on my.queens.edu for tailored content.
FAQ Troubleshooting
Don't have a Windows or Apple computer?
RingCentral App is only available on Windows and Apple computers at this time. If you have a device that is not supported for the app, you can access RingCentral via their web app at app.ringcentral.com
Please note that the web app is unable to participate in 'breakout rooms' that many courses use. Your meeting will disconnect or crash if the host of a meeting attempts to use the breakout room feature while you are in the web app.
To clairfy, this only effects the end user, not the entire meeting.
Please notify the meeting host if you experience this so they are aware you are using the web app and may experience difficulties with this feature.
Additionally, Windows and Apple Computers are available for student use in the computer labs and Library that have the RingCentral application loaded on them for your use.
I can't connect to a meeting
Connection issues can be troublesome to track down. Common troubleshooting steps include
1.) Restart the RingCentral Application
2.) Check that the Application is up to date. Look towards the top menu and select 'Help', then select 'Check for updates'
3.) Check your Internet connection. If you are on wifi, turn your wifi receiver off and back on to restart it.
4.) Reinstall RingCentral, it can be downloaded at support.ringcentral.com/downloads.html
No one can hear/see me or I can't hear anyone.
Check your Microphone and Speaker settings.
Selecting the ^ icon next to the Microphone and Video icons will give you options to choose for your input and output devices. RingCentral will default to any built in Cameras, speakers and microphones for these settings until changed. If you have any external cameras, speakers, microphone, Airpods/Bluetooth headset, you may need to manually adjust those to the preferred device in this menu.
Additionally, ou can test your devices at any time by selecting the 'Test Speaker & Microphone' option.
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