The vendor should be handling complete support for their product, regardless of what type of help is needed (e.g. ‘how-to’, issues, etc.) and regardless of who needs help (i.e. student, faculty, administrator, technical resource, etc.).
If you need assistance when using the Portfolium platform, please utilize the resources listed below.
- Online help articles and videos: https://help.portfolium.com/en/collections/53619-portfolium
- You can contact Portfolium support team* by sending them an email to firstname.lastname@example.org
- Real time chat* within the Portfolium application (see screenshots below).
*support hours are Mon-Fri, 9am - 5pm PDT (12pm - 8pm EST)