RingCentral - Cheat Sheet for Phone System

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Warm Transfer (Screening Phone Call)

1. Press/Tap “Transfer”

2. Dial Extension Number

3. Press Send (green button) OR wait a few seconds and it will dial automatically

4. When the extension answers, you can speak to your correspondent (warm transfer)

5. Press “Transfer” when ready to transfer

 

Blind Transfer (Transferring the call without screening – Feature also keeps external caller ID)

Cheat Sheet for Phone System – Queens University of Charlotte

1. During an active call, Long Press/Hold the “Transfer” button

2. Dial Extension Number

3. Press Send (green button) OR wait a few seconds and it will dial automatically

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Transfer to Voicemail

1. 1.During an active call, Long Press/Hold “Transfer”

2. Blind Mode/Select “Blind” with the Navigation Button, Press Select center button

3. Press *0 + Extension Number (for example if Extension is 1010, press *01010)

4. Press Send (green button) OR wait a few seconds and it will dial automatically

 

Call Park

1. During an active call, Press “More”, then “Park”

2. Take note of the park extension number that is announced (range *800 - *899)

3. Announce the park extension to your correspondent

 

To Retrieve a Parked Call

1. Correspondent dials the park extension (range *800 - *899) to retrieve call

2. Speak

 

To Make an Outside Call

1. Dial Area Code + Number

2. Press Send (green button) OR wait a few seconds and it will dial automatically

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