New Queens users will receive an email titled "Your New Queens Account"
Some email providers may send this to the spam or junk folder.
The email is provided through Do-Not-Reply@helloid.com
Your email will contain a Username and Password for accessing the account for the first time.
The steps for accessing the account are listed below as well.
1. Log-in to https://mail.queens.edu using the username and password provided. You must enter username as username@queens.edu (e.g. smithj@queens.edu).
You will be prompted to set up two-factor authentication with Duo Security as you log in for the first time. Please download Duo Mobile to your mobile device from the App Store or Google Play Store, and select the Duo Mobile option from the provided setup list. Follow the on-screen steps to complete the setup.
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Before completing this step, please familiarize yourself with the proper (and improper) use of DUO.
2. Go to https://mypassword.queens.edu to set your permanent password.
The password requirements are:
- The password must be at least 15 characters long.
- Must not contain your username, parts of your full name that exceed two consecutive characters.
- Must contain at least three out of the these four character types:
- Numeric (0,1,2...)
- Special (!,$,#,%...)
- Uppercase (A,B,C...)
- Lowercase (a,b,c...)
3. After your password is changed, your account set up is complete.
You can access your email by going to https://mail.queens.edu, using
Outlook on your computer, or adding your email account to your phone (iOS,
Android).
If you need technical assistance at any time, please contact the ITS Help Desk
Website: https://help.queens.edu/hc/en-us
Email: HelpDesk@queens.edu
Phone: 704-337-2323.
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