Commonly asked Printing Questions

Follow

How long can I wait before retrieving my document?

Print jobs that you send will be available for 24 hours. After 24 hours, you will have to send the job again. 

How much money do I have for printing?

At the beginning of each semester every student is given a $21 printing allowance.

How do I put more money on my card?

Visit the mail center, located in the basement of Morrison, to add more printing funds to your account.

How much does it cost to print?

Black and white pages are 7¢ each and color pages are 21¢ each.

Can I print from my mobile device?

Yes. Directions are located HERE

How can I print to the Follow-Me-Printers from off campus?

Currently only Faculty and Staff have the ability to print from off-campus. Those with university owned laptops can connect through the Forticlient VPN and then print to the Follow-Me-Printer. To install the VPN client click the link below:

https://help.queens.edu/hc/en-us/articles/202449524-Connecting-to-VPN

What is the maximum size and page limit?

250MB is the maximum size limit

50 pages is the maximum at one time 

Are refunds available?

Cash Refunds are Not Possible.

Printer Flaws and Errors - No refunds will be given for mis-prints, printer jams, or any other printing or technical issue related to printing.  A $21 / semester printing credit has been provided to cover these situations.

User Errors - Credit will not be given for user related printing errors. (i.e. duplex instead of single sided, printing more pages than intended, full page printing of PowerPoint slides, poor formatting, odd printing due to web page frames, etc.).  The $21  / semester printing credit is also intended to cover these situations.

My card isn’t working or I get an error message when I tap my card.

Contact the Help Desk for assistance at helpdesk@queens.edu or 704-337-2323.

My Scan To My Email Address Did Not Show Up.

If you scanned a document to yourself and it does not show up in your email, it is most likely that the file size of the scanned document is too large. Try splitting the document up into smaller chunks and scanning them individually. If you still have an issue, contact the Help Desk.

 

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk