How to Resolve Queens QNews Submission Problems

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Applies To:  Queens QNews Submissions, http://qnews.queens.edu, Mozilla Firefox, Microsoft Internet Explorer, and Google Chrome

 

Users may intermittently experience issues while submitting QNews articles wherein the user clicks the button to submit the article but receives either no response, or a blank page appears instead of the normal page.

This issue is being addressed by Queens IT Services in conjunction with the 3rd party vendor who provides this service, however, there is also a recommended work-around that also addresses this problem in Mozilla Firefox, Internet Explorer, and Google Chrome browsers.  In each case, the resolution involves deleting your temporary internet files.

 

 

Mozilla Firefox

Click the menu button New Fx Menu  and choose Options.

Select the Privacy panel from the menu on the left.

Click on the link to clear your recent history.

firefox_recent_history.png

 Set the "time range to clear" to everything and click Clear Now.

firefox_clear_all.PNG

 

 

Microsoft Internet Explorer (version 11 shown)

Select the gear in the upper-right corner of the screen, then select Internet Options.

Note: If you have the Menu Bar enabled, you can select Tools > Internet Options.

Click the Delete button in the Browsing History section of the window.

IE_browsing_history.png

Make sure that the box next to Temporary Internet files and website files is checked, then click Delete.

Click OK

 

 

Google Chrome

Click More More and then Settings in the top right corner of the browser.

Scroll to the bottom of the page and click Show advanced settings.

In the Privacy section click Clear browsing data...

Click on the drop down menu next to "obliterate the following items" and select the beginning of time

Click Clear browsing data

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