How to Use Clutter to Sort Low Priority Messages in Outlook

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Clutter helps you move low priority messages out of your Inbox so that you can easily scan for important messages. Clutter analyzes your emails, and based on your past behavior, determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter so that you can review them later.

Turn Clutter on

First, you need to turn on Clutter in Outlook Web App before you can use it in the Outlook client.

  1. Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.

  2. At the top of the page, select Outlook (or Mail). Or, select the App launcher Office 365 app launcher icon, and then select Outlook.

    Office 365 navigation options
  3. Go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.

  4. Choose Separate items identified as Clutter, and then click SaveSave.

    Clutter options

  5. The next time you start your Outlook client, you'll see Clutter as one of the mail folders.

    Use Clutter to sort low priority messages in Outlook

Help Clutter learn your preferences faster

It might take Clutter a few days to fully adapt to your preference, as the system records your choices and uses the information to identify similar messages in the future. But you can help Clutter learn your choices faster:

  • If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.

  • If you see a low priority email in your Inbox, move it to the Clutter folder.

How Clutter filters messages

Clutter and junk email are both filtered out before they reach your Inbox. Junk email is evaluated and filtered first, then Outlook processes the rules, if you have set up any. Next, Clutter analyzes the remaining messages and filters out the types of messages that you usually ignore or don't respond to, based on your past behavior.

Messages from certain people will never be identified as clutter:

  • You

  • Anyone in your management chain

  • Your direct reports

Clutter looks at various aspects of messages to understand what you don’t typically read, for example:

  • The sender

  • Whether you’ve participated in the conversation

  • If you’re the only recipient

  • The importance

As your reading habits change, Clutter learns and adapts.

Turn Clutter off

You can turn Clutter off at any time in Outlook Web App.

  1. Follow the steps at the beginning of this document to sign in to Outlook Web App. Then go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.

  2. Select Don't separate items identified as Clutter, and then click SaveSave.

Note   The Clutter folder remains in Outlook after you turn off Clutter. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders as appropriate, and then delete the Clutter folder.

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