Phishing emails are messages sent by individuals trying to "fish" for personal or financial information. Phishers are getting better every day at making their messages look authentic. There are two types of phishing emails:
- Emails that ask you to reply to the message with confidential information, such as your user ID and password. Never respond to any email with confidential information. The University and other and other legitimate businesses will never ask for this information via email.
- Emails that ask you to click on a link to a web page, which then asks you to provide confidential information. Many times these web pages look like legitimate sites, such as Bank of America or PayPal, but they are not. When you provide your user ID and password, this information is captured by the phisher, who can then use it to log into the legitimate site.
What to do if you get a phishing email
- Send any phishing emails you receive, including its full header information, to email@example.com.
- If you suspect it may be a phishing email, IT Services can review the message and advise if it is legitimate or not.
- If you know it is a phishing email, ITS may be able to take additional protective steps.
- Never respond to any email with confidential information. Queens and other legitimate businesses will never ask for this information via email.
- Use your mouse to hover over links in an email. This will show you the actual website you will be directed to if you click on the link. It is always best to type the address yourself into your web browser, rather than clicking a link in an email.
How to identify a phishing email
- May show the sender on behalf of someone, such as Queens University of Charlotte and generally do not contain the sender's email.
- May contain fuzzy logo symbols which are not genuine.
- May not contain email signatures or any contact information.
- May have bad grammar and capitalization.
- Generally require you to take quick action, such as verifying your account to prevent it from being deactivated.
Be particularly vigilant during holidays or significant events since attackers heighten their activity during these times.
How to Protect Yourself
Here are some best practices that will help protect you and your information:
- Beware of messages that claim your account has been suspended.
- Be suspicious of any email with urgent requests for personal financial information.
- Never click on a link in an email. Instead, always type the legitimate Web address of the site you want to reach directly into your Web browser.
- Be suspicious of email messages and other electronic communications from sources you do not know or recognize
- Use the latest versions of your operating system (OS) and applications.
- Have the latest security software updates (patches) installed. This includes patches for your OS and applications.
- Keep your anti-virus software up to date.
- Report any suspicious emails