Students accounts are created when a student pays his/her deposit and the Registrar's office has successfully processed their paperwork. When an account is created, the student's username & password will be sent to the email address the student submitted during the application process along with instructions for accessing email, class information, and changing passwords.
Emails are sent from email@example.com. USS staff should have access to open this mailbox through mail.queens.edu. You can login to your email and then click your profile photo and choose open another mailbox. Then enter firstname.lastname@example.org and click open. You can look in the sent items folder for the student in question and re-forward the email with their credentials. Remind them to look in their spam/junk folder for the email. Then remind them to mark the sender as safe.