Why haven't I received my Queen's username and password?


Student accounts are created when a student pays his/her deposit and the Registrar's office has successfully processed their paperwork. When an account is created, the student's username & password will be sent to the email address the student submitted during the application process along with instructions for accessing email, class information, and changing passwords.


Often times the new account information email can be caught by junk/spam folders. Be sure to check in those inbox folders as well.


If you have completed all of the above and not received anything within 48 hours, please contact the ITS Help Desk or your Advisor. 


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