Staff and Faculty can access their Elon email accounts within a web browser or by adding the email account directly to Outlook on their devices.
Click the links below to access the setup instructions needed.
Accessing through web browser.
When accessing the email through a web browser you may experience issues with the email still opening the Queens.edu email and not bringing you to the Elon.edu email correctly. To correct this, you will need to use a different browser (Firefox, Chrome, Safari, or Edge) than you normally use, or you can use a private browsing tab.
Click Here → Access Elon University Email Through Outlook Web
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Open a Private Browser Tab
- Press CTRL + SHIFT + N to open a new private/incognito browser window.
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Go to Elon University's Email Page
- In the private browser window, navigate to:
- https://www.elon.edu/email
- Sign in using your Elon University account credentials.
Adding the email account to your Laptop or Phone.
Click Here → Addin Elon University Email to Outlook Application
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Open Outlook and Select File
In the Outlook application on your device, click File in the upper-left corner.
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Click Add Account
In the newly opened window, select Add Account.
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Enter Your Elon Email Address
Enter your @elon.edu email address and click Connect.
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Sign In Using Your Elon Credentials
You will be taken to the Elon login page. Enter your username and password. Your username is the portion of your Elon email address before the @ symbol.
Be sure to check "Remember Username".
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Complete Duo Authentication
If Duo Multi-Factor Authentication is already configured on your device, you will be prompted to approve the sign-in.
If Duo has not been configured yet, you will be guided through the setup process.
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Trust Your Device
Select "Yes, This is my device" to reduce future authentication prompts while using Outlook on this device.
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Finish Setup
After the account is successfully added, you will receive a confirmation message.
Close Outlook and reopen it to complete the setup process. Outlook may take longer than usual to open while it configures the new account.
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Verify the Account Appears in Outlook
Your Elon email account should now appear below your Queens account in the left navigation pane.
Your Elon mailbox, folders, and calendar will also be available within Outlook.
Click Here → Mobile Email Setup Instructions
Outlook Mobile (iPhone or Android)
- Install and open the Microsoft Outlook app.
- Tap Add Account.
- Enter your work email address (for example: user@company.com).
- Tap Continue or Add Account.
- Outlook should automatically detect Microsoft 365.
- Enter your work password.
- If prompted, complete Multi-Factor Authentication (MFA).
- Tap Done.
Gmail App (iPhone or Android)
- Open the Gmail app.
- Tap your profile picture in the upper-right corner.
- Tap Add another account.
- Select Exchange and Office 365.
- Enter your work email address.
- Tap Next.
- Enter your password.
- Complete MFA if prompted.
- Tap Accept to allow Gmail to access the account.
Your work email should begin syncing within a few minutes.
iPhone/iPad Mail App (iOS Mail)
- Open Settings.
- Tap Apps → Mail → Mail Accounts (or Settings → Mail → Accounts on older iOS versions).
- Tap Add Account.
- Select Microsoft Exchange.
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Enter:
- Email address
- Description (such as "Work Email")
- Tap Next.
- Choose Sign In.
- Enter your password.
- Complete MFA if prompted.
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Select what to sync:
- Contacts
- Calendars
- Reminders
- Tap Save.
Additional Support and Assistance.
Please reach out to Elon Help Desk and IT suport with issues regarding your elon account or login.
Feel free to also reachout to Queens Help Desk for any issues you have adding the account to outlook or accessing the account on a browser.
https://queensuniv.sharepoint.com/sites/its
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